Privacy Policy

How we collect, use, and protect your information.

Effective Date: March 30, 2026

1. Information We Collect

When you visit willowanddoveshop.com or make a purchase, we collect the following types of information:

Personal Information

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely through Shopify Payments — we do not store card details)
  • Order history and account preferences

Automatically Collected Information

  • IP address and browser type
  • Pages visited, time spent on site, and referring URLs
  • Device and operating system information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate about your order status, shipping updates, and delivery
  • Provide customer support
  • Send promotional emails (only with your consent — you can unsubscribe at any time)
  • Improve our website, products, and services
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share it only with:

  • Shopify — our e-commerce platform, which processes transactions and hosts our store
  • Shipping carriers — to deliver your orders
  • Payment processors — to securely process your payments
  • Analytics providers — to help us understand how our site is used (aggregated, non-personal data)

All third-party providers are contractually required to protect your data and use it only for the services they provide to us.

4. Cookies

We use cookies to:

  • Remember your cart and browsing preferences
  • Analyse site traffic and performance
  • Provide a personalised shopping experience

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and accounting purposes as required by Canadian law.

6. Your Rights

Under Canadian privacy legislation (PIPEDA) and applicable provincial laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at hello@willowanddoveshop.com.

7. Security

Your data is protected by Shopify's enterprise-grade security infrastructure, including SSL encryption, PCI DSS compliance for payment processing, and regular security audits. We take reasonable measures to protect your information from unauthorized access, alteration, or destruction.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or your personal information, please contact us:

Willow & Dove Studios
Ontario, Canada