Refund policy
Returns & refunds
All sales are final
Every piece ships directly from our supplier's warehouse or the artist's studio, so we can't accept change-of-mind returns or exchanges. Please check sizes, colours and details before you order. We're happy to help: email hello@willowanddoveshop.com or use Ask a Designer.
Damaged, defective or wrong item? We'll make it right.
We'll replace it or refund it in full, including shipping. Tell us within 5 business days of delivery (framed art: within 3 business days). Send photos of the damage and of the packaging, including the box and shipping label, with your order number.
Keep all the packaging until we've sorted it out, as the carrier may need to inspect it. For freight deliveries, check the rug before the driver leaves and note any visible damage on the delivery receipt before you sign.
Cancelling an order
- Standard pieces: free until we place your order with our supplier, usually by the next business morning. After that the order is final.
- Framed art: free until production starts. After that, the studio charges 20% to cancel, deducted from your refund.
Questions?
Email hello@willowanddoveshop.com and a real person will answer, usually within one business day.
